How to Include the Voice Message Addon to Your Classifieds Platform?

Since information is valuable, communication is the best way to share it. Communication can happen in many ways, but voice messages offer a simple and effective solution. There could be no better alternative than this to the usual way of typing messages. Now, how about including this add-on to your Olx Clone?

Steps for Including Voice Message Feature in Your Classifieds Platform

Step 1: Contact and schedule a meeting with our development team. Discuss your requirements for voice message features with them.

Step 2: Our development team will study your requirements for the classified platform. They will discuss with you the functionality of voice messages Like using it for queries, push notifications, and reminders to improve the user experience.

Step 3: Our development team will recommend the best technologies and frameworks for voice messages, such as WebRTC For real-time communication.

Step 4: After that, our team will integrate the selected voice message into your classified platform and check the functionality of your current system.

Step 5: Next , our UI team will design the interface by adding icons of play, pause, and recording, and deciding on the colour of the icons based on your requirement.

Step 6: Our QA team will conduct a test for the voice message to ensure that it is performing properly then they shall also identify and fix the bugs if any.

Step 7: Our team will provide the needed details, to make you understand other uses of this feature in classified platforms. Also, details regarding ongoing support for troubleshooting will be given.

Step 8: The team will ensure that the voice messaging integrations comply with appropriate data protection regulations and implement security measures to protect user data.

Step 9: After implementing all your requirements and suggestions the team will launch your classified platform. After launch, you must collect the user feedback and analyze it. Then get back to our developer team for any improvement. This way you can keep the feature updated regularly.

Drawbacks of a classified platform without a voice message feature

Adding a voice message feature in the classified platform increases the marketing potential of your platform. Without a voice message feature your classifieds platform can face several drawbacks as listed below :

Slower communication

When buyers converse with sellers by typing, it takes a long time to negotiate or explain. These problems can be fixed by adding a voice message add-on to your classified platform.

Less trust

Voice messages help to build confidence between buyers and sellers, Moreover, it prevents your platform from scams and fraudulent approaches.

Barriers to Buyer-Seller Conversations

You can easily explain complex queries through voice messages because some users may have trouble understanding due to language problems. Users with disabilities can ask and explain their concerns. This solves misunderstandings and makes clear or detailed explanations for the user queries possible.

Falling behind the competitors

Do your competitors use a voice message feature? Then many users may prefer to use their platform because of the same. So apart from the lack of user engagement in your platform, without a voice message feature your platform shall look outdated to users.

Common Issues of Voice Messaging on Classifieds Platform

Voice Message Not Playing

This is the most common concern your users face. It's due to browser compatibility issues, network problems, and device settings.

Troubleshooting Steps

1. Make sure the user has a compatible browser like Chrome, Safari, and Firefox for voice messages on their device. because some older versions may not have the finality to support certain audio formats or playback mechanisms.
2. Advise the user to clear their browser cache and cookies, as corrupted cache files can interfere with audio playback malfunction.
3. Make your user check their network connection is strong. The weak connection may cause failure to load audio files.
4. Ensure that the audio is not muted and enable permissions for playing audio in the device or browser setting.

Voice Message Not Recording

This problem may have possibilities of insufficient permissions, outdated software, or hardware issues. To troubleshoot them follow the list which are mentioned down below:

Troubleshooting Steps

1. Advise the user to check if the platform denies the permissions. And ask them to enable the access of microphone permission.
2. If the web or app platform is an older version or not updated may make recording impossible.
3. Please make sure that the user’s microphone is connected to their device, it shows the pop-up menu when it is not connected properly, finally, test input and output of audio were working properly in the platform.
4. Make sure the audio is recorded in supported platforms like MP3 and WAV. if the platform is restricted or recording in a different format which is not supported by the platform may cause an error.

Poor Audio Quality or Distorted Voice Messages

This could be caused by network issues, low microphone quality, and Background noise. To Troubleshoot the problem following ways are listed below :

Troubleshooting Steps

1. Suggest the user has a solid and rapid internet connection. Networks with inferior quality may affect audio resolution.
2. Using a low-quality microphone in the built-in device may affect the voice of the conversation.
3. Users must be advised to record in a quiet environment to avoid background disturbance.

Voice Message Not Sending

Voice messages may fail to send conversations due to some technical issues like network quality, file size restrictions, and server errors.

Troubleshooting Steps:

1. Verify that the user is connected to a solid network.
2. Inform the user if there's a size limit on voice messages, so they can be shortened or compressed.
3. Make sure the user checks the server status on the platform whether the servers are down or undergoing maintenance, so this is an issue that voice messages cannot send voice conversations.
4. Ensure the storage permissions are enabled in the platform, mainly for mobile users to authorize saving temporary files to upload.
5. Some platform audio files will store bandwidth due to compression. Extreme compression can affect sound quality, so modify the setting as much as possible.

The voice message addon has many benefits and now you know how to troubleshoot the concerns that may arise too. Additionally, you get our team's support post-launch on requesting. For the classified script, voice messages can be the best add-on for increasing user engagement. As it is the perfect add-on to make complex conversations easy and quick, add voice messages to your classifieds platform now. Connect with the Appkodes team and make it happen!