Imagine you’re receiving repeated calls from a customer regarding the issues he/she faced on your classified platform, but you’re driving the car and not able to take calls. What happens next? This behavior reduces users’ trust in your platform, and this might cause higher bounce rates.
Have you ever considered preventing this situation before? Providing audio and video calls is a solution for you. Keep reading the blog to know and follow the steps to integrate it into your classified platform.
Steps for Including Audio and Video Call Features in Your Classified Platform
Step 1: Contact and connect with our development team. Schedule a meeting at your convenience and clearly describe your needs for this add-on to your classified platform.
Step 2: After learning your requirements our development team will analyze your platform’s functionality and how the add-on can be implemented into your existing classified platform.
Step 3: Then, our development team will clearly explain the technologies and frameworks such as webRTC for real-time communication, VoIP voice-over IP, and socket.io, and let you choose the one that suits your requirements.
Step 4: After that, our team will integrate the chosen technology into your classified platform and check the functionality of your current system or they can help you build the classified with the audio and video call feature.
Step 5: Next, our UI team will design the interface for audio and video calls by adding icons for play, pause, and recording. The team will ensure that your preferred icons and colors are used for options like start, pause, accept, mute, camera toggle, call quality indicators, and end calls.
Step 6: A thorough test will be conducted to check whether the audio and video call functions properly or not. This test allows the team to identify any issues or bugs and solve them.
Step 7: Our team will provide the required details, to make you understand the potential uses of this feature in your classified platforms. Also, details regarding ongoing support for troubleshooting will be given.
Step 8: The team will ensure that the audio and video call feature integrations in your OLX clone comply with relevant data protection regulations and execute security measures to protect user data.
Step 9: After implementing the requirements and suggestions, our team will launch your classified platform. After the launch, you must gather user feedback and analyze it to make improvements so that your classified platform stays updated.
Benefits of Audio and Video Call Features in Your Classified Platform
1. Improved Communication and Engagement
Direct communication is better than procedural documents or letters, right? Of course! We all feel more comfortable while speaking than writing or typing. It also applies to your classified platform. Integrating Appkodes audio and video calls allows users to communicate directly.
With this, your users can ask queries, and receive instant responses. It enables a natural conversational flow and eliminates the need to learn another language. so users can speak in their regional language.
2. Privacy and Security
With Appkodes audio and video calls, you can control your platform interaction. This means conversations between users and their customers can be monitored to check whether they comply with the platform’s rules. Sometimes, the recorded conversations act as evidence in case of any issues.
Allowing users to communicate within the platform enhances both the platform’s privacy and the user’s confidence. It lets users relax so they can complete the transactions. Also, it prevents unwanted issues from arising.
3. Reduces Fraud
Integrating Appkodes audio and video call add-on reduces fraudulent activities. Guess how? This visual interaction allows buyers and sellers to see each other. Sellers can now showcase their products live on video so buyers can know the details of the product and its condition. It is a must-have feature, especially for the classified platform because of its high-value or high-risk purchases, such as electronics, vehicles, or real estate.
4. Better Support for Complex Transactions
Sometimes it is necessary to explain things in person. This may be about complicated machinery, high-end goods, or rentals. How will you provide that detailed information to users? Integrating Appkodes audio and video calls add-on can act as a powerful tool. It connects sellers and buyers through video calls and allows them to discuss detailed information and expectations without any misunderstandings.
5. Higher Engagement Levels
Integrating audio and video call add-ons creates an interactive experience apart from making communication better and also attracts more active users who are looking for a jovial platform rather than just browsing listings and buying. It creates new connections with new people and makes the platform appealing to users which results in higher user retention.
Best Practices for Adding Audio and Video Call in Your Classified Platform
1. Target User Needs
Identify where the add-on should be integrated and add value such as product demos, negotiations, or queries. Monitor regularly the user behavior and the expectations in the platform for audio and video calls to adapt to each.
2. Focus on User Experience
Make sure the platform’s design is simple and easy to navigate. Your platform should be easy for initiating, accepting, and ending calls for all ages. Integrate add-ons directly into your platform without external apps or tools.
3. Educate Users
Include step-by-step instructions or demo videos on using the call features. Also, emphasize how the feature helps improve transactions, build trust, and simplify communication.
4. Offer Support and Feedback Channels
Always have a support team and guide users during their hard times. Allowing them to share their experience freely may be the turning point that helps you improve the functionality of the platform.
5. Securing End-to-End Encryption
Your Letgo Clone should have end-to-end encryption to protect personal information from breaches. Ensure users that their audio and video call conversations remain safe against scams and hackers.
Communication is the most valuable gift you can present to your users. Thinking about it? Because it decides the nature of your classified platform. Remember when users communicate freely without stress it enhances their confidence in your platform and they are more likely to stay forever.
Appkodes lets you add audio and video call features making user interaction effective. Don’t hesitate to integrate this user-preferred add-on into your classified script. It makes your platform only user-friendly and the compulsive add-on increases the chances of generating high revenue additionally.
Stop waiting and start taking your classified business to the next level in today’s fast-paced world.
